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SUT - Procedures

Special Accommodation Policy

A candidate with disabilities is defined as a person who has a physical, sensory, physiological, cognitive and/or developmental impairment that makes it difficult or impossible to attempt SUT certification exams using the standard testing equipment or within the standard exam duration.

In line with SUT commitment to comply with the Americans with Disabilities Act (ADA, 1991), SUT will accommodate reasonable requests by candidates with disabilities who would like to attempt any SUT certification exams. Such requests will fairly equate disabled candidates with other candidates and enable them to denote their skills and knowledge in SUT exams.

The special accommodation request is evaluated based on the candidate's particular accommodation request, nature of disability, and reasonableness of the request. The request form requires a legally approved expert, practitioner, or professional in the fields of physical or mental healthcare to confirm the need for special accommodation. The request form has 2 sections: Section 1 should be filled and signed by the candidate, and Section 2 is to be filled and signed by a legally approved professional, expert or practitioner to support the candidate's special accommodation request. The information requested by SUT will be held in strict confidence and will not be released without the candidate's permission.

Candidates are required to submit their special accommodation requests to SUT at least 30 days prior to registering for an exam. SUT will respond with its decision within 14 days and provide the contact details of testing center/s that have the infrastructure to accommodate the candidate's special needs.

For any details or clarification, please email Special@SUT.com

Appeal Procedure

SUT Appeal process is where a candidate can request to be re-considered for a SUT decision. The appeal should be emailed with al supporting evidence to appeals@ SUT.com.

If the appeal is related to an SUT exam, the appeal request must be submitted to Qappealhelp@SUT.com within 72 hours from exam date. Appeals receivedafter 72 hours will be considered on a case by case basis.